o
omi_slavov

Tihomir S

@omi_slavov

Customer Operations and Compliance Specialist

Bulgaria
Búlgaro, Inglés, Holandés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Customer Operations and Compliance professional with over 6 years of experience in multilingual international environments. I specialize in Customer Support, Escalation Management, Quality Assurance, and Enhanced Due Diligence (EDD). I am fluent in English and Dutch with a proven ability to investigate complex cases and improve operational processes.... Lee más

Habilidades

o
omi_slavov
Tihomir S
desconectado • 

Revisa mis servicios

Pruebas de software
I will evaluate your ai response output
DeUSD 10 / proyectoMás información
Atención al Cliente
I will provide customer support services
DeUSD 15 / proyectoMás información

Experiencia laboral

Sutherland

Software Applications Specialist

Sutherland • Tiempo completo

Mar 2022 - Present • 4 yrs 8 mos

Managed complex customer cases and operational inquiries in a multilingual environment. Resolved high-priority escalations while maintaining customer satisfaction and SLA compliance. Supported quality assurance initiatives through case reviews and performance monitoring. Supported QA activities for an AI translation tool, identifying defects and validating content. Assisted on-boarding and training new employees on processes and systems.

Accenture

Insurance Policy Administrator

Accenture • Tiempo completo

Jan 2021 - Jan 2022 • 1 yr

Administered insurance products offered by the company. Performed various service duties for customers and updated current and new policies to customers. Ensured accurate data management and policy maintenance within the insurance sector.