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Annastacia O.
@okonkwoann
Customer Service support, CRM and Appointment Operations specialist
Nigeria
Sobre mí
I’m a detail-oriented Customer Success & Operations Support professional with hands-on experience supporting clients, managing workflows, and keeping operations running smoothly in remote environments.
I work at the intersection of customer service, administration, and digital tools—handling client communication, scheduling, task coordination, reporting, and follow-ups with accuracy and care. I’m calm under pressure, highly organized, and committed to creating positive customer experiences.
Habilidades
Annastacia O.
desconectado •
Revisa mis servicios
Asistencia general
I will provide patient coordination and appointment setting service
Asistencia general
I will be your customer support specialist and virtual assistant
Porfolio
Experiencia laboral
Customer Support & Patient Coordination Specialist
Harley Street Healthcare Clinic
May 2025 - Aug 2026 • 1 yr 3 mos
• Follow up with prospective patients and convert enquiries into booked consultations. • Schedule consultations while delivering a professional and empathetic patient experience. • Manage and update patient records using Zoho CRM. • Conduct outbound calls through Microsoft Teams to confirm appointments and provide updates. • Collaborate with internal teams to coordinate appointments and support daily operations.
