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AI Voice Agent & Conversational Automation Specialist

Fiverr • Freelance

Sep 2024 - Present • 1 yr 8 mos

I design, build, and deploy intelligent AI voice agents and virtual assistants using cutting-edge platforms such as VAPI, SynthFlow, Retell, ElevenLabs, Play.ht, Resemble AI, WellSaid Labs, and Murf AI. I help businesses and entrepreneurs automate customer interactions, lead qualification, appointment scheduling, and support tasks with natural, human-like AI voices. My expertise spans AI voice automation, conversational AI, text-to-speech (TTS), speech-to-text (STT), NLP, VoIP integration, and CRM workflow automation. I’ve successfully delivered projects that enhance customer experience, reduce operational costs, and boost sales by deploying scalable AI voice solutions. I create custom conversational scripts, optimize AI responses for engagement, and integrate voice agents with CRMs and platforms like HubSpot, Salesforce, Zoho, GoHighLevel, and Twilio. Whether it’s for outbound sales calls, interactive IVRs, or customer support automation, my AI voice agents are tailored to deliver professional, reliable, and fully automated communication. By leveraging these platforms, I provide businesses with state-of-the-art AI voice solutions that save time, improve efficiency, and scale effortlessly while maintaining a natural, human touch.

Senior AI Voice Architect & Lead Systems Consultant

Automat-IT • Freelance

Jul 2025 - Mar 2026 • 8 mos

In the high-stakes world of field services, a missed call is a missed contract. I serve as a CRM Systems Architect and AI Automation Expert dedicated to bridging the gap between field operations and administrative excellence. My career has been defined by transforming fragmented workflows into unified, profit-generating machines. By integrating high-level AI voice solutions with industry-standard management platforms, I eliminate the "manual labor" of data entry and lead nurturing. Whether it’s resolving disconnected financial data or fixing slow follow-up cycles, my objective is to ensure that no lead ever goes cold and every estimate is backed by data-driven precision. I specialize in the deployment of sophisticated outbound and inbound AI Voice Agents using Synthflow, Retell AI, and Vapi. These aren't simple chatbots; I build intelligent, low-latency voice bots connected via Twilio that handle lead qualification, appointment setting, and follow-ups with human-like nuance. By leveraging the advanced reasoning of OpenAI and Claude, these agents can navigate complex contractor FAQs, qualify homeowners based on project scope, and instantly sync data back to your primary hub. This technical layer ensures your sales team only spends time on high-intent prospects, drastically increasing your closing ratio. For construction and home service firms, I architect end-to-end ecosystems that connect GoHighLevel, Jobber, and JobNimbus. Using Zapier and Make.com, I’ve pioneered automated estimate-to-invoice workflows that pull real-time material costs via RSMeans and aerial measurements through Roofr. This eliminates manual estimation errors and ensures that once a lead is captured by a Vapi agent, it is immediately pushed into QuickBooks for seamless financial tracking. My systems provide a "single source of truth," allowing business owners to scale without increasing their administrative headcount.

Principal Automation Architect

Constantin Construction inc • Freelance

Jul 2025 - Jan 2026 • 6 mos

I operate at the intersection of advanced AI Voice technology and industrial-scale field service management. As a CRM Systems Architect, I solve the most expensive problem in the construction industry: the communication gap. My systems ensure that every inbound inquiry and outbound follow-up is handled with surgical precision. By deploying high-performance AI Voice Agents built on Vapi, Synthflow, and Retell AI, I enable contractors to capture leads while they are still on the roof or in the field, ensuring that the "speed to lead" is instantaneous and 100% automated. My technical expertise focuses on building low-latency, high-fidelity voice solutions integrated via Twilio. Utilizing the cognitive capabilities of OpenAI and Claude, I develop agents that do more than just follow a script; they qualify leads, handle complex scheduling logic, and manage objections in real-time. These agents are the frontline of a larger ecosystem where Zapier and Make.com act as the central nervous system, pushing data seamlessly between your communication channels and core management tools like GoHighLevel, Jobber, and JobNimbus. I specialize in creating "Field-to-Office" synchronization. This involves architecting automated estimate-to-invoice workflows where an AI-qualified lead is instantly converted into a project. I integrate Roofr for precise measurements and RSMeans for hyper-accurate localized costing, ensuring every bid is profitable. This data is then autonomously synced with QuickBooks to maintain financial integrity. From the first Vapi outbound call to the final invoice, I build the infrastructure that allows home service businesses to scale exponentially without the friction of manual administrative errors.