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nyhrejgando

Jerhyn G.

@nyhrejgando
Filipinas
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
With over 10 years of customer service experience, including ecommerce support, I have hands-on expertise in Shopify, Gorgias, Amazon Seller Central, order management, dispute resolution, and multichannel customer support across email, chat, and phone. ... Lee más

Habilidades

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nyhrejgando
Jerhyn G.
desconectado • 

Revisa mis servicios

Atención al Cliente
I will help clear your customer support inbox
DeUSD 350 / proyectoMás información

Experiencia laboral

Not Found

Tiempo completo • 5 yrs 6 mos

Customer Support/Learning Specialist

Dec 2023 - May 2026 • 2 yrs 5 mos

Managed customer inquiries across phone, chat, and email channels. Closed 12–15 customer email tickets per hour in Gorgias while maintaining high service quality. Proficiency in using Shopify, VendorNet, Happy and Loop Returns for order management. Collaborated with warehouse, dropship partners and logistics teams regarding order fulfillment Acquired skills on handling Fraud Orders Resolved Shopify chargebacks, PayPal disputes, and Amazon A-to-Z claims by conducting thorough case analysis and submitting detailed evidence packages. Worked for the team and assisted in handling our Amazon Seller Central for e-commerce tasks. Led new hire onboarding sessions

Customer Support Specialist

Nov 2020 - Dec 2023 • 3 yrs 1 mo

Developed skills in placing and processing phone orders. Provided thorough and accurate responses to product inquiries. Experienced in handling refund, replacement, and return requests. Gained foundational knowledge in basic accounting principles. Acquired experience using an accounting software.