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I will be your back office and customer support
Customer Support Specialist
Efficient Operations & Back-Office Support Specialist with over 3 years of experience in high-volume environments. Currently in my 5th year of Computer Engineering, combining strong technical troubles...
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Are you looking for an efficient Back-Office Specialist and Customer Service Agent to handle your daily operations?
I bring over 3 years of hands-on experience managing high-volume ticketing queues, technical support, and customer communication. As a Computer Engineering student, I combine systematic problem-solving with operational accuracy.
What I Can Help You With: Back-Office & Ticket Management: Zendesk handling, ticket triage, and strict SLA compliance.
Multichannel Support: Email, live chat, and social media support (Sprout Social).
Level 1 Technical Support: User troubleshooting and issue escalation.
Data Entry & Operations: CRM updating, data logging, and spreadsheet management.
AI-Driven Workflows: Leveraging AI tools (Microsoft Copilot, Azure AI) to increase productivity.
Why Choose Me? 90%+ CSAT & Quality (QA) average.
Experienced in processing 65+ tickets/day.
Fluent in English (B2) & Native Spanish.
Fast, reliable, and detail-oriented.
Send me a message to discuss your business needs before placing an order!
Tipo de servicio:
Otros
Idioma:
Inglés
•
Español
Zona horaria:
UTC (día)
Software de soporte:
zendesk
•
Otros
Software de base de conocimientos:
Otros
FAQ
What software and tools do you use?
I specialize in Zendesk, Sprout Social, Microsoft Excel, Google Workspace, and CRM platforms. I also leverage AI tools like Microsoft Copilot for speed and efficiency.
What languages do you support?
I offer full bilingual support in English (B2) and Spanish (Native).
Do you offer custom offers for long-term projects?
Yes! If you need ongoing daily or weekly back-office support, send me a message and I will create a tailored offer for your business.
