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Español
$
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Noel Martinez
@noel_martinez23
Customer Support Specialist
Honduras
Inglés, Español
Sobre mí
Efficient Operations & Back-Office Support Specialist with over 3 years of experience in high-volume environments. Currently in my 5th year of Computer Engineering, combining strong technical troubleshooting with customer support expertise.
What I Offer:
• Back-Office & Ticket Management
• Multichannel & Technical Support
• High Performance
• AI & Automation Integration
• Technical Stack
Bilingual in English (C1) and Spanish (Native). Ready to provide accurate, reliable back-office and technical support for your business!
Habilidades
Noel Martinez
desconectado •
Revisa mis servicios
Atención al Cliente
I will be your back office and customer support
Experiencia laboral
Back-Office Specialist
PartnerHero
Jun 2024 - Present • 2 yrs 4 mos
Managed incidents and administrative requests using Zendesk while maintaining strict SLA compliance. Delivered Level 1 technical support across email, chat, and social media platforms. Processed 65+ daily tickets while maintaining QA and CSAT scores above 90%
Customer Service Agent
Startek
Oct 2020 - Jan 2024 • 3 yrs 3 mos
Handled high-priority customer cases and resolved conflicts using assertive communication techniques. Maintained strong Net Promoter Scores (NPS) and quality standards through accurate CRM data logging. Adapted quickly to fast-paced environments to hit multiple operational targets.
