I will troubleshoot your computer issues for windows, apple or linux

No, the fee only covers labor for the stated delivery days. A quote will be provided for any parts that need to be ordered and you will need to pay for them before the parts are ordered.

Yes, any machine physically sent to me is checked for water, heat, physical and any other damage. This is then relayed to the customer and we will work on proper solution or alternative, if no solution can be agreed upon then the machine will be rejected.

I've worked on tens of thousands of machines & can count on one hand how many times a machine that was worked on resulted in another issue due to the fault of the technician. A hardware issue doesn't result in a software issue & vice versa. I will take another look as long as its within 30 days.

I maintain infrastructure for multi-billion dollar corporations like Aon Hewitt, Microsoft, etc. Almost every aspect of IT I help maintain or maintain by myself. If I fail at my job then these companies lose millions of dollars. I also own my own consultation company where I build data centers

Absolutely! Aside from hardware issues most software issues can be fixed remotely without issue (poor internet connections can extend troubleshooting time drastically though.)

Most certainly! An extra fee will be assessed for shipping and I will ship you a box and materials to send your machine in. Please keep in mind shipping desktops or servers can be extremely expensive, especially internationally due to their size/weight.

Accidental deletions or corrupted files yes. I do not run a data recovery shop therefore I don't have the tools necessary to fix mechanical problems with drives. I can do my best using the techniques that I do know to grab data off of corrupted drives so long as they aren't completely dead though.

I certainly do! Check out my business gig for rates as they are different.

Absolutely not. My job is to fix your machine, not look at your files. Trust me, when you've worked in IT for as long as I have you're dead behind the eyes, nothing surprises you. Not once have I received a privacy complaint and have been trusted with personal financial information of billionaires.

No. Just like with medicine, there could be thousands of different solutions to run through to solve your issue which can easily take a huge amount of time therefore payment is required up front.