Thai Nguyen

MEM Operations Executive

Jun 2024 - Jun 2026 • 2 yrs

Analyzed outlet sales performance, asset productivity and execution data to support commercial decision-making and investment allocation. Developed visualized reports combining Sales, CAT and Channel KPIs, enabling Sales teams to quickly identify performance gaps and priorities. Monitored asset productivity and outlet performance, identifying no-sales and underperforming assets for corrective actions. Achieved 100% QR compliance across managed assets for 12 consecutive months through systematic tracking, follow-up and data validation. Reduced Assets Without Sales (ASO) to 0.3%, improving by 0.8 percentage points YoY and achieving Top 2 nationwide. Contributed to HCMC achieving #1 nationwide performance in Right Store execution and volume uplift in 2025. Reduced equipment loss rate by 50% vs. 2024, maintaining the loss rate below 1%. Coordinated with Sales and cross-functional teams to resolve operational issues, validate information and improve execution processes. Conducted market audits and investigated complex cases to identify root causes and recommend corrective actions.

Channel Compliance Administrator

Apr 2022 - Jun 2024 • 2 yrs 2 mos

Managed nationwide execution tracking and compliance reporting for Trade Marketing and Display programs. Consolidated and validated field data from multiple sources to ensure reporting accuracy and timely program evaluation. Monitored execution data and field feedback to identify recurring issues and improve operational processes. Managed third-party agencies, including performance monitoring, quality control, script development and data validation. Achieved 95%+ acceptance rate through systematic quality control and execution monitoring. Coordinated with Sales, field teams and internal stakeholders to resolve 98%+ of customer and operational support cases. Generated operational insights and reports to support business decisions and improve service quality.