
Ernesta L.
Virtual Assistant and Digital Support Specialist
Habilidades

Revisa mis servicios


Experiencia laboral
Public
1 yr 7 mos
Customer service advisor
Jun 2026 - Present • 3 mos
Provide customer service through outbound calls, appointment scheduling and day-to-day administrative support. Manage customer enquiries, maintain accurate records, coordinate appointments and ensure tasks are completed efficiently while delivering a professional and helpful service.
Diary manager
Feb 2025 - Jun 2026 • 1 yr 4 mos
Managed and coordinated busy diaries, ensuring appointments were scheduled efficiently and accurately. Liaised with assessors, customers and internal teams to arrange appointments, minimise clashes and maintain balanced workloads. Responsible for updating schedules, handling changes and cancellations, and ensuring a smooth and organised day-to-day service.