
Nelly M
Airtable, Notion CRM Architect Expert and No Code Automation
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Experiencia laboral
whatsapp chatbot
Carestream Dental • Tiempo parcial
Mar 2026 - Apr 2026 • 1 mo
Built an AI-powered WhatsApp chatbot automation system for a dental clinic using WhatsApp Business API and workflow automation tools. The chatbot handled appointment bookings, service inquiries, insurance questions, and clinic policy support through natural conversational flows. Designed structured conversation logic with client state tracking, intent recognition, booking workflows, and automated appointment scheduling integration. Implemented intelligent response handling to reduce repetitive loops, improve user experience, and streamline clinic operations. The system was designed to automate customer support, reduce manual receptionist workload, and provide fast 24/7 patient assistance while maintaining professional and user-friendly communication Tools: WhatsApp Business API, OpenAI /Agent, Calendly API ,CRM (Airtable), Google Gmail, Make.com This type of chatbot solution can also be adapted for hospitals, restaurants, hotels, salons, spas, real estate businesses, fitness centers, e-commerce stores, customer support teams, and reservation-based businesses looking to automate client communication and bookings