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Neha Dubey
@nehacxexpert
Customer Support Specialist
India
Inglés, Hindi
Sobre mí
Customer Support Specialist with 3+ years of experience in email, live chat, and voice support. I help businesses handle customer inquiries, resolve issues, manage complaints, and provide professional customer service.
I am skilled in email support, live chat support, ticket handling, CRM updates, and customer communication. I focus on providing clear, accurate, and timely responses while ensuring a positive customer experience.
Habilidades
Neha Dubey
desconectado •
Tiempo medio de respuesta: 10 horas
Revisa mis servicios
Mensajes y correos electrónicos
I will provide professional email and live chat customer support
Atención al Cliente
I will provide professional email customer support and ticket handling
Porfolio
Experiencia laboral
chat support executive
Splashlight • Tiempo completo
Nov 2025 - Jun 2026 • 7 mos
Provided professional chat support to customers by handling inquiries, resolving issues, and providing accurate information in a timely manner. Managed multiple customer conversations, handled complaints and escalations, maintained clear communication, and ensured a positive customer experience.
Customer Support Executive
Teleperformance • Tiempo completo
Feb 2023 - Sep 2024 • 1 yr 7 mos
Handled customer queries through voice and chat support, resolved customer issues, managed escalations, and provided accurate solutions while maintaining service quality and customer satisfaction. Supported team members with process guidance and floor-level assistance when required. Achievement Employee of the Month – Recognized for strong customer service performance, issue resolution, and consistent contribution to team goals.
