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Amit Sharma
@nawty10
India
Inglés, Hindi
Sobre mí
Experienced Team Leader & Quality Assurance expert with BPO background at Teleperformance. I deliver lightning-fast, error-free data entry for spreadsheets, CRMs & e-commerce listings. Provide 24/7 professional chat support with a customer-first approach, resolving queries instantly. Expert Hindi translation from English—natural, culturally apt for websites, docs & products. Plus, captivating Hindi voice overs for videos, ads & tutorials with clear, engaging delivery. Completed 100+ projects on time, earning 5-star reviews. Affordable rates, unlimited revisions, quick turnaround.
Habilidades
Amit Sharma
desconectado •
Revisa mis servicios
Atención al Cliente
I will do professional chat support with bpo experience
Digitación de datos
I will optimize and clean your excel data professionally
Porfolio
Experiencia laboral
Team leader
Teleperformance
Jul 2023 - Present • 2 yrs 10 mos
As a Team Leader at Teleperformance in Chandigarh since July 2023, I manage a team of BPO associates, ensuring high performance in customer service operations. Key Responsibilities I handle day-to-day team activities, including resolving agent and customer issues, conducting performance reviews, team meetings, monitoring, and coaching sessions. Coordination with training and quality assurance teams identifies improvement opportunities, while achieving call quality, productivity targets, and customer satisfaction metrics. Skills Developed My role demands strong leadership, motivation, planning, and technical proficiency in BPO processes like data handling and communication. This experience directly supports your freelance skills in data entry, chat support, and quality focus.
