
NavjhotK
I will design 2 attractive Instagram posts in 2 hours
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Porfolio
Experiencia laboral
Client Success & Support Specialist
Management • Tiempo completo
Apr 2023 - Jan 2026 • 2 yrs 9 mos
• Served as the primary point of contact handling 100–150+ daily inbound inquiries via phone and in person, ensuring timely resolution and high client satisfaction. • Resolved billing discrepancies, account concerns, order tracking issues, and service-related inquiries with 99%+ transaction accuracy. • Documented all interactions within digital systems to ensure clear communication, operational continuity, and compliance with data privacy standards. • Collaborated with operations, logistics, finance, and internal service teams to resolve escalations efficiently. • De-escalated complex concerns through empathetic communication and structured problem-solving approaches. • Assisted clients in navigating ordering systems, digital confirmations, and payment workflows. • Identified recurring operational inefficiencies and recommended workflow improvements to reduce repeat inquiries. • Maintained strict confidentiality of sensitive customer and payment data.