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Natalia Cardoso
@natliacardos806
Customer Service Professional
España
Portugués, Español, Inglés, Francés
Sobre mí
I am a bilingual professional with over 10 years of experience in customer service, communication, and team management. I combine linguistic precision with real-world expertise in multi-channel environments, allowing me to deliver natural and culturally appropriate content in both Portuguese and Spanish. I am accustomed to working autonomously, meeting strict deadlines, and maintaining clear communication with international clients.
Habilidades
Natalia Cardoso
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Traducción
I will translate and localize content between portuguese and spanish
Porfolio
Experiencia laboral
Customer Service
Luckia • Tiempo completo
Oct 2025 - Present • 1 yr
Multichannel customer support (chat, email, phone) for an online plataform, resolving account and payment-related inquiries quickly and accuratelly. Applied security protocols and identity verification procedures while meeting quality standards and response time targets in a face-paced digital environment.
Game Show Presenter
Evolution • Tiempo completo
May 2025 - Sep 2025 • 4 mos
Hosted live entertainment programs broadcast to an international audience. Maintained clear and dynamic communication in front of the camera, ensuring the rhythm and engagement of the public were sustained in real-time during live broadcasts.
Store Manager
Mercadona • Tiempo completo
May 2019 - Apr 2025 • 5 yrs 11 mos
Comprehensive management of the store and leadership of a team of approximately 100 employees. Responsible for operational organization, stock control, personnel training, and the achievement of business objectives and KPIs.
