
Nathaniel Brook
WhatsApp API and Meta Automation Specialist Helping Businesses Connect, Verify
Habilidades

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Porfolio
Experiencia laboral
Fiverr
Freelance • 15 yrs
CRM Integration Consultant
Jul 2021 - Present • 5 yrs
Integrated WhatsApp Business API with CRM platforms to centralize customer communication and automate lead follow-ups. Built workflows that triggered pipeline movement, tagging, and notifications based on WhatsApp interactions, reducing manual data entry for sales teams. Configured template messages, automated sequences, and reporting dashboards to track conversation and conversion metrics. Trained client teams on managing chats, templates, and automation rules directly inside their CRM, helping businesses maintain organized, trackable customer conversations at scale.
Meta Business Verification Specialist
Jul 2021 - Present • 5 yrs
Guided businesses through Meta Business Manager setup and verification, including document submission, domain verification, and resolving rejected applications. Advised clients on WhatsApp Business Policy and Meta's compliance requirements to prevent account restrictions or bans. Streamlined the process from application to fully verified, API-ready account, cutting down typical approval delays. Provided ongoing support for policy updates and account health monitoring, helping clients maintain long-term, uninterrupted access to WhatsApp's business messaging tools.
WhatsApp Business API Specialist
Jul 2021 - Present • 5 yrs
Managed end-to-end WhatsApp Business API setup for SME and enterprise clients, including Meta Business Verification, phone number registration, and BSP onboarding. Configured message templates, automated notification flows, and two-way customer support channels within Meta's policy guidelines. Troubleshot verification rejections and compliance issues to speed up account approvals. Worked closely with marketing and support teams to align messaging automation with business goals, ensuring reliable, scalable communication channels that improved customer response times and engagement across client accounts.