Naruki K

Corporate Support & Inbound Tour Specialist

Jun 1996 - Present • 29 yrs 11 mos

With over 20 years of experience in the travel and hospitality industry, including 10 years specializing in inbound tourism, I have developed a high level of adaptability and precision in both office-based support and on-site operations. ＜ Key Achievements & Responsibilities ＞ ■Event & Project Support: 　Provided essential support for international tours and events, including data management, coordinating dining logistics, and creating on-site signage and displays to ensure smooth operations. ■VIP & Inbound Services: 　Provided high-level attendant and liaison services for international conferences and global expos, ensuring seamless and personalized support for VIP guests. ■Field Experience: 　Over 10 years as an inbound tour conductor, navigating diverse real-world language contexts across Japan and addressing various customer needs on the ground. ■Education & Communication: 　Early Childhood Educator: Worked for 3 years as a kindergarten teacher, including one year at an English-speaking kindergarten. This experience sharpened my ability to communicate mindfully across different languages and cultures. ■Professional Telecommunications: 　Gained extensive experience in customer support over the phone, focusing on attentive listening and clear, professional, yet friendly communication to help customers feel at ease. My diverse background allows me to handle tasks with extreme attention to detail and a deep understanding of natural, welcoming Japanese expression.

Food Service Staff at Sasaki Restaurant (Arizona, USA)

Oct 2002 - Sep 2004 • 1 yr 11 mos

Worked for nearly two years at a Japanese restaurant in Sedona, Arizona, USA, handling customer service and cross-cultural communication. Living in Sedona, a world-famous vortex site, I also fully immersed myself in nature and enjoyed trekking around its powerful energy spots. This hands-on experience sharpened my customer support skills and deep understanding of American culture.

Global Voyager / Cultural Exchange Participant

Jan 1999 - Apr 1999 • 3 mos

3-Month Global Voyage with Peace Boat (NGO) Embarked on a 3-month global voyage spanning across multiple continents and regions, including Vietnam, Singapore, Sri Lanka, Seychelles, Kenya, South Africa, Brazil, Argentina, Chile (including Easter Island), Fiji, and Papua New Guinea. This intensive experience enhanced my intercultural communication skills, global mindset, and adaptability to diverse environments—assets that I bring to every client project today.