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Nabanita R
@nabadesigns
Content Writer
India
Inglés
Sobre mí
I specialize in digital content creation, customer engagement and communication, and strategic decision making to support business growth. My work combines digital marketing, creative brain storming, and efficient handling of administrative tasks to deliver clear, practical, and results-focused support.
Expertise includes:
•Administrative support
•Strategic design
•Digital marketing
•Communication strategy
•Customer service
•Content creation
Former corporate professional with over 20 years of experience in business operations, HR support, content development, and process documentation.
Habilidades
Nabanita R
desconectado •
Tiempo medio de respuesta: 2 horas
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Porfolio
Experiencia laboral
Team Manager-Operations
Capita India Private Limited • Tiempo completo
Sep 2023 - Apr 2024 • 7 mos
• Provide the best customer experience to clients • Drive the performance of teammates in order for them to continuously hit their goals • Able to coach and manage the teammates under my supervision and act as a bridge between my teammates and the other departments • Manage the day-to-day planning and operations of my team • Making sure that each of my teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) • Managing the team and making sure everyone adheres to their schedules • Organized and able to handle responsibility
Team Leader-Operations
SITEL India Private Limited • Tiempo completo
Mar 2022 - Feb 2023 • 11 mos
• Provide the best customer experience to clients • Drive the performance of teammates in order for them to continuously hit their goals • Able to coach and manage the teammates under my supervision and act as a bridge between my teammates and the other departments • Manage the day-to-day planning and operations of my team • Making sure that each of my teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) • Managing the team and making sure everyone adheres to their schedules • Organized and able to handle responsibility • Train and help in the development of my team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so I can offer solutions to help them improve and grow
Team Leader-Operations
Teleperformance Global Services Private Limited • Tiempo completo
Jul 2021 - Dec 2021 • 5 mos
• Provide the best customer experience to clients • Drive the performance of teammates in order for them to continuously hit their goals • Able to coach and manage the teammates under my supervision and act as a bridge between my teammates and the other departments • Manage the day-to-day planning and operations of my team
