
M U Z A M I L
BPO Manpower and Operations Expert
Habilidades

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Porfolio
Experiencia laboral
Founder & BPO Operations Manager
Connect Academy Trust • Tiempo completo
Apr 2024 - Present • 2 yrs 3 mos
As the Founder of Connect Pro Solutions, I lead a professional team providing end-to-end BPO services for global clients. My key responsibilities and achievements include: Strategically managing B2B lead generation and sales outreach for insurance and internet providers in USA and UK markets. Overseeing the end-to-end setup of VOIP, dialers, and administrative workflows to ensure operational excellence. Leading team recruitment, training, and coordination to maintain high-quality service delivery for our partners. Successfully managing administrative tasks and high-volume client communications to drive strategic growth."