
Usama Amjad
Shopify Expert and Ai Chatbot integration
Habilidades

Revisa mis servicios


Porfolio
Experiencia laboral
Web Design Carnival
Freelance • 5 yrs 7 mos
Shopify AI Chatbot Integration Expert
Aug 2024 - Present • 1 yr 9 mos
Successfully engineered and integrated advanced AI Chatbots for Shopify e-commerce stores, turning casual visitors into paying customers and automating 80%+ of customer support. Specialize in connecting Shopify backends with smart AI agents to streamline orders, tracking, and product recommendations. Key Achievements & Project Scope: • Sales & Conversion Optimization: Programmed AI chatbots to dynamically suggest products based on user behavior, leading to a direct increase in Average Order Value (AOV) and reducing cart abandonment. • Automated Customer Support: Integrated instant order tracking, refund status updates, and FAQ automation, which reduced human support tickets by over 75%. • Live Inventory & Order Lookup: Connected chatbot workflows with Shopify’s API to fetch real-time inventory status and order data securely. • Multilingual & 24/7 Availability: Deployed intelligent conversational flows that handle customer inquiries instantly around the clock. Tech Stack Used: • Chatbot Frameworks: Voiceflow, Botpress, OpenAI API • Platform Backend: Shopify (Liquid, Shopify Admin API, Webhooks) • Integrations: Zapier, Make.com for automated data syncing
Shopify Developer and E-commerce Specialist
Jul 2022 - Present • 3 yrs 10 mos
As a Shopify Developer and E-commerce Specialist, I design and build high-converting online stores from scratch. My expertise includes custom theme customization, dropshipping store setup, product listing optimization, and seamless third-party app integrations. I also specialize in automating customer support by integrating smart AI chatbots to boost conversions and manage operations efficiently. Delivered multiple successful eCommerce projects with a focus on clean layout and sales optimization.