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Muntasir Bilal
@muntasirbilal87
AI and Data Expert
Canadá
Inglés, Árabe, Bengalí
Sobre mí
Driven and detail-oriented Biological Science undergraduate with a passion for research, data analysis, and team collaboration. Proven ability to adapt quickly in dynamic environments and contribute meaningfully to cross-functional goals. Experienced in both client-facing roles and operational processes, with a growing foundation in scientific and technical communication. Actively seeking opportunities to translate academic knowledge into tangible impact within a forward-thinking organization.
Habilidades
Muntasir Bilal
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Generación de imágenes
I will do any kind of ai image generation for you
Experiencia laboral
Customer Experience Associate
Peloton • Trabajador autónomo
Jan 2024 - Aug 2024 • 7 mos
- Delivered high-touch customer support through live chat, email, and phone, achieving a 95% satisfaction rate. - Reduced support ticket resolution time by 30% by refining response workflows and knowledge base content. - Acted as liaison between product and support teams to address technical escalations and enhance user experience. - Trained and mentored new team members, improving onboarding efficiency and team KPIs.
