m
muhammadhasn744

M Hasnain

@muhammadhasn744

Medical Virtual Assistant , Patient Appointment Scheduler

Pakistán
Inglés, Urdu, Punjabí
Parte de la información aparece en idioma inglés.
Sobre mí
Results-driven Medical Virtual Assistant with 4+ years of experience supporting US healthcare practices in patient appointment scheduling, customer service, and administrative coordination. Experienced in handling patient calls, appointment booking, follow-ups, calendar management, and professional communication. Strong attention to detail, reliable, organized, and committed to delivering excellent patient experience and smooth day-to-day operations for healthcare providers and businesses.... Lee más

Habilidades

m
muhammadhasn744
M Hasnain
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Mensajes y correos electrónicos
I will be your medical virtual assistant and patient appointment scheduler
DeUSD 15 / proyectoMás información

Experiencia laboral

Prima

Prima

Tiempo completo • 3 yrs 4 mos

Team Lead - Patient Support / Appointment Scheduling

Nov 2023 - Present • 2 yrs 7 mos

Started as a Patient Support Specialist and progressed after contributing to building and improving support operations. Within one year, promoted to Team Lead due to strong performance and leadership skills. Currently managing a patient support team to ensure smooth daily operations, handling supervisor calls, client communication, training new team members, and overseeing appointment scheduling and patient coordination. Responsible for maintaining team performance, QA standards, and implementing new policies and procedures as per operational requirements to ensure quality service and efficiency.

Patient Support Specialist

Feb 2023 - Nov 2023 • 9 mos

Handled patient appointment scheduling and rescheduling, insurance verification including eligibility and in-network provider checks, copay verification, prescription refill requests, and other front desk and administrative support tasks. Managed patient communication and ensured accurate coordination between patients and healthcare providers.

CareCloud

Client Service Executive

CareCloud • Tiempo completo

Nov 2021 - Feb 2023 • 1 yr 3 mos

Worked as a Client Service Executive in a US healthcare environment, handling inbound patient calls related to billing concerns, account inquiries, payment-related issues, and statement clarifications. Assisted patients by reviewing account details, resolving concerns, providing accurate information, escalating complex cases when required, and ensuring professional communication and excellent patient support experience.