Hi! I am a dedicated Senior Customer Support Specialist and SQA. With an MPhil background, I focus on delivering exceptionally clear communication and flawless software performance. On the technical side, I specialize in manual QA testing, writing comprehensive test cases, executing functional and regression tests, and conducting User Acceptance Testing (UAT). On the operational side, I manage wholesale sales lifecycles, navigate CRM platforms, track projects via MS Project, and maintain top-tier customer communication. ... Lee más