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mpho_kholopane

Mpho K.

@mpho_kholopane
Sudáfrica
Inglés, Sesoto, Zulú
Parte de la información aparece en idioma inglés.
Sobre mí
Looking for a voice that connects, captivates, and sells? I’m Mpho, a versatile South African voice artist with 10+ years in customer service, sales, coaching, and storytelling. My voice brings warmth, clarity, and credibility to your project — whether it’s an ad, audiobook, guided meditation, podcast intro, or character narration. 🎧 What I offer: - Commercial voiceovers (radio, YouTube, Instagram, etc.) - Audiobook narration (fiction or non-fiction) african voiceover male voice over south african accent audiobook narration commercial voice over podcast intro voice voice over meditation ... Lee más

Habilidades

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mpho_kholopane
Mpho K.
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Voice over
I will voice your advert, story and podcast professionally
DeUSD 10 / proyectoMás información

Porfolio

Experiencia laboral

Verizon

Account Advisor

Verizon • Tiempo completo

Jul 2024 - May 2025 • 10 mos

Delivering customer support, account management, and sales solutions in a high-performance telecom environment. Assisted Verizon customers with account management, billing inquiries, technical support coordination, and service-related concerns. Managed inbound customer interactions while maintaining strong customer satisfaction and professional communication standards. Identified customer needs and supported upselling opportunities through product recommendations, service upgrades, and account solutions. Strengthened problem-solving, negotiation, multitasking, and customer relationship management skills in a target-driven environment.

Xfinity

Account Management & Customer Care specialist

Xfinity • Tiempo completo

Feb 2023 - Jul 2024 • 1 yr 5 mos

Managing customer accounts, improving client satisfaction, and supporting revenue growth. Assisted customers with account management, billing support, service inquiries, and issue resolution within a fast-paced customer care environment. Managed high-volume inbound interactions while maintaining customer satisfaction and delivering professional communication. Supported upselling initiatives by identifying customer needs and recommending relevant products and service upgrades. Strengthened problem-solving, multitasking, and customer relationship management skills while working with performance metrics and service KPI's.

CCI

Retentions Specialist

CCI • Tiempo completo

Sep 2021 - Nov 2022 • 1 yr 2 mos

My main mission was retaining customers and protecting recurring revenue. I specialized in high-pressure retention calls, using active listening, objection handling, and customer support techniques to resolve escalations and improve contract renewals. Managed high-volume inbound and outbound interactions within a target-driven environment focused on customer satisfaction and revenue retention. Strengthened communication, negotiation, and de-escalation skills while working with performance metrics and retention KPI's.