Mouwana P

Head of Reservation & Revenue

Aayan • Tiempo completo

Feb 2023 - Present • 3 yrs 6 mos

Lead revenue, online distribution and commercial strategy for Aayan Villas & Resorts across Bali, Morocco and India, working closely with senior management to drive business growth and improve property performance. • Manage revenue strategy, forecasting, dynamic pricing, inventory and rate parity across multiple properties and markets. • Oversee OTA distribution across Airbnb, Booking.com, Agoda and other online channels, including listing setup, optimization, content, pricing, promotions and availability. • Analyze market demand, competitor pricing and booking trends to identify revenue opportunities and optimize occupancy and ADR. • Manage the end-to-end reservations function, including enquiries, booking conversion, guest communication, pre-arrival coordination and service recovery. • Work closely with senior management on commercial strategy, market positioning, business planning and expansion into new destinations. • Support sales and business development by identifying opportunities across direct, OTA and other distribution channels. • Coordinate digital marketing initiatives, including OTA promotions, Google/Meta campaigns, social media and promotional offers to support bookings and brand visibility. • Oversee website content and upgrades, focusing on property presentation, offers, booking journeys and improvements to direct booking performance. • Collaborate with operations, sales, marketing and property teams to align pricing, inventory, promotions and guest requirements. • Support new property launches, including OTA setup, listing creation, pricing strategy, distribution and commercial readiness. • Manage guest experience and service recovery while ensuring smooth coordination between reservations and on-ground operations. • Take on broad cross-functional responsibilities within a growing hospitality startup, contributing across revenue, reservations, distribution, sales, marketing, website development, guest management and operations.

Reservation & Revenue Manager

Postcard • Tiempo completo

Feb 2019 - Feb 2023 • 4 yrs

Managed reservations and revenue strategy for a portfolio of nine hotels across India, Sri Lanka and Bhutan, contributing up to 46% of overall hotel revenue. Led forecasting, pricing, inventory and OTA distribution, while ensuring rate parity and optimizing online and offline marketing initiatives. Improved RevPAR by up to 65%, managed guest/VVIP accounts and lead generation, and worked closely with senior management on inventory allocation and revenue strategies.

Reservation Supervisor

Oberoi Hotels • Tiempo completo

Sep 2011 - Feb 2019 • 7 yrs 5 mos

Managed hotel reservations, guest relations, corporate/travel-agent sales, and VVIP guest experiences. Led team training and development, monitored competitor activity, and supported revenue generation through upselling and service optimization. Managed web chat and contributed to process and technology improvements, including the launch of Avaya email software. Mentored team members and received multiple Employee of the Month awards, while successfully completing the Executive Development Program.