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Emmanuel M
@mos_nuel
Customer Support Specialist Operation Specialist
Nigeria
Inglés, Yoruba
Sobre mí
Results-driven Customer Support & Operations Specialist with 3+ years of experience in fast-
paced, high-volume environments across fintech and service industries. Proven track record of
improving onboarding efficiency, resolving complex customer issues, and optimizing internal
processes. Skilled in CRM systems, cross-functional collaboration, and remote operations.
Seeking to transition into Customer Success, Operations or Project Coordination roles.
Habilidades
Emmanuel M
desconectado •
Revisa mis servicios
Digitación de datos
I will do accurate data entry, excel data cleaning, and formatting
Asistencia general
I will be your all in one VA for customer support and operations
Experiencia laboral
Project Administrator
Renda • Tiempo completo
Feb 2025 - Nov 2025 • 9 mos
Handled inbound/outbound calls, processed customer requests, and supported timely issue resolution. Maintained accurate user/transaction records and validated daily/weekly field officer reports. Structuring of data for the Tech team for app implementation. Documentation and tracking of project deliverables. Coordinated with field teams to gather updates, escalate urgent issues, and support operations. Provided administrative support, including filing, report preparation, scheduling, logistics, and meeting
