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Mohammed H
@mohammed2hossam
Operations Supervisor Team Lead Call Center Customer Success Leader
Jordán
Árabe, Inglés
Sobre mí
I am a results-driven Customer Service Manager and Operations Lead with over 8 years of experience leading teams of 150+ agents across BPO and e-commerce sectors. I specialize in customer success, CRM optimization, and omnichannel operations. I have a proven track record of achieving high CSAT and NPS targets through data-driven coaching and process improvement.
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Mohammed H
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Tiempo medio de respuesta: 1 hora
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Éxito del cliente
I will kpi dashboard setup using advanced excel
