HabibUllah

Customer Relashionship Management

Tozcall • Tiempo completo

Dec 2025 - Present • 7 mos

CRM & VoIP Campaign Manager I am currently working at Tozcall as a CRM and VoIP Campaign Manager, where I am responsible for managing and optimizing call center communication systems and outbound campaign operations. In this role, I work extensively with VoIP technologies, SIP trunk configurations, and automated dialer systems to ensure smooth and efficient call center performance. My responsibilities include the setup, configuration, and management of VoIP dialers used for outbound calling campaigns. I manage SIP Trunk integrations to maintain stable and high-quality call connectivity while monitoring system performance to ensure minimal downtime and maximum call success rates. I also develop and manage multiple outbound campaigns based on business requirements, ensuring that agents are properly assigned and campaign parameters are optimized for productivity and lead generation. A significant part of my work involves CRM management, where I organize customer data, manage leads, and ensure that agents have the correct information available during their calls. By maintaining well-structured CRM workflows, I help improve the efficiency of the calling process and support agents in achieving better engagement with prospects and customers. I also monitor campaign analytics and performance metrics, including call volume, connection rates, agent productivity, and lead conversion performance. By analyzing these metrics, I continuously optimize campaigns and dialing strategies to improve overall results. My role requires regular troubleshooting of VoIP-related issues, identifying call quality problems, resolving connectivity challenges, and ensuring that the dialer infrastructure runs smoothly for daily operations. During my time at Tozcall, I have successfully managed and launched multiple outbound calling campaigns for different projects and industries. My technical knowledge in VoIP systems and call center technologies has helped reduce operational disruption.