Ghulam Martoza

Chief technology officer (CTO

IT Sheba Limited • Tiempo completo

Dec 2023 - Present • 2 yrs 5 mos

-Oversee and ensure timely, accurate handling of customer support calls and service requests. -Provide strategic guidance for first-level technical support and ensure effective issue resolution. -Escalate complex technical issues to appropriate IT teams and ensure proper follow-up until resolution. -Analyze support incidents, system issues, and performance data to determine root causes and long-term solutions. -Establish and maintain proper documentation for technical issues, resolutions, and standard procedures. -Plan, prioritize, and complete assigned technical and operational tasks within defined deadlines. -Ensure confidentiality, data security, and compliance with company policies and industry standards. -Monitor system uptime, performance, and reliability; report issues and risks to senior management. -Ensure adherence to standard operating procedures (SOPs) and service level agreements (SLAs). -Oversee installation, configuration, maintenance, and upgrades of software and hardware systems. -Lead the development, enhancement, and optimization of IT systems and infrastructure. -Identify potential technical risks and challenges; design and implement mitigation strategies. -Conduct and oversee IT-related training for new hires, end-users, and technical teams. -Drive continuous improvement by recommending process, system, and security enhancements. -Ensure system scalability, reliability, integrity, security, and performance across all platforms. -Enforce compliance with departmental safety, quality, and operational standards.

Co-Founder and CEO

Muqafi Mart • Tiempo completo

Feb 2022 - Present • 4 yrs 3 mos

At Bengal Meat, food safety is always our priority

System Administrator

Hosting Sheba • Tiempo completo

Jan 2022 - Present • 4 yrs 4 mos

Manage Web Host Manager(WHM) and Whmcs billing Software.