Melisa K

HR & Operations Consultant | 30+ Years Leading Teams Across Multiple States

Self Employed • Freelance

Sep 2015 - Present • 10 yrs 10 mos

am a Human Resources and Hospitality Executive with more than 30 years of progressive leadership experience in hotel operations, human resources, employee relations, training and development, compliance, and organizational leadership. Throughout my career, I have served in senior leadership roles including General Manager, Director of Human Resources, and Chief Human Resources Officer (CHRO), supporting organizations across the United States. My experience spans hospitality, parking and transportation management, customer service operations, and multi-site workforce management. One of the most defining experiences of my career was leading hospitality operations in Downtown New Orleans during and after Hurricane Katrina. Managing through one of the nation's most devastating natural disasters required crisis leadership, workforce stabilization, emergency planning, employee support, operational recovery, and business continuity planning. This experience strengthened my ability to lead teams through change, adversity, and complex operational challenges. My expertise includes: • Human Resources Strategy & Leadership • Employee Relations & Workplace Investigations • Performance Management & Corrective Action • Employee Handbooks & Policy Development • Leadership Development & Management Training • Recruiting, Interviewing & Talent Acquisition • Compensation & Benefits Administration • EEOC, FLSA, ADA, FMLA & Employment Compliance • Organizational Development & Change Management • Workforce Planning & Succession Planning • Safety Programs & Risk Management • Customer Service Training & Operational Excellence • Multi-Property and Multi-State Operations Management • Crisis Management & Business Continuity Planning • Hotel, Valet, Parking, Transportation & Hospitality Operations I have successfully managed teams ranging from frontline employees to executive leadership, developed training programs for hundreds of employees, implemented HR systems and policies, and partner