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mj_valia

Juliet

@mj_valia

Juliet

Ruanda
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Customer Support professional and virtual assistant with 4+ years' experience helping businesses run more smoothly through creative solutions, process improvement, and outstanding customer experiences. I offer data analytics, AI-assisted workflows, graphic design, business analysis, virtual assistance, quality assurance, customer support, data entry, administrative support, and documentation. I deliver accurate, reliable results, clear communication and timely delivery!... Lee más

Habilidades

m
mj_valia
Juliet
desconectado • 

Revisa mis servicios

Atención al Cliente
I will customer support specialist for live chat, email, and phone support
DeUSD 15 / proyectoMás información

Porfolio

Experiencia laboral

iGaming_Business

Customer Support Supervisor

iGaming Business • Tiempo completo

Jul 2025 - Jul 2026 • 1 yr

Customer Support Supervisor — iGaming company (name withheld for confidentiality) Promoted twice over 4 years, progressing from Customer Support Agent → Customer Support Specialist → Customer Support Supervisor. Led and coached a team of agents supporting customers across 11 Sub-Saharan African markets via phone, live chat, and email, including 24/7 rotating shifts. 1. Promoted twice within the same company over 4 years, reflecting sustained performance 2. Received internal recognition for customer satisfaction (CSAT) performance 3. Recognized among team members for empathetic, high-quality customer interactions 4. Consistently met team KPI targets across multiple review cycles 5. Supported customers across 11 Sub-Saharan African markets in a multilingual, multichannel environment 6. Coached and onboarded new agents and contributed to knowledge base/process documentation as Supervisor