
Miya
China and Japan Business Research and Sourcing
Habilidades

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Porfolio
Experiencia laboral
Cross-border E-commerce & Customer Operations Manager
安心・安定な海外旅行eSIMならAlmondSIM • Tiempo completo
Aug 2024 - Aug 2026 • 2 yrs
Managed cross-border e-commerce and international customer operations across Japan, Europe, and the U.S. Managed customer support processes, analyzed customer issues and refunds, developed SOPs and FAQs, and collaborated with internal teams to improve service quality and operational efficiency.
Procurement Manager
Daiwa House Industry Co • Tiempo completo
Feb 2015 - Mar 2023 • 8 yrs 1 mo
Managed procurement and supplier operations for residential development projects at a Japanese company. Sourced and evaluated suppliers, compared quotations, negotiated pricing and commercial terms, managed supplier relationships, and coordinated with factories, project teams, and Japanese stakeholders on quality, cost, and delivery.