Hamza

Account Executive

May 2021 - Oct 2021 • 5 mos

-Consistently achieve monthly and quarterly quota expectations. -Proactively consult with businesses to uncover their unique needs and help advise on the best solutions for their business. -Demo KeepTruckin software to prospective fleet managers for small fleets. -Be a crucial component of the inbound sales process and work in partnership with inbound SDRs to ensure an efficient and enjoyable customer experience. -Adhere to daily KPIs, such as calls/emails per day and attending customer meetings on time

Compliance Coordinator

Jan 2021 - May 2021 • 4 mos

I was coaching team for new HOS changes and System changes for best customer service experience. Also coordinating with internal stakeholders and teams for Subpoenas & sensitive compliance related concerns. Mainly handling Trucking companies compliance sensitive queries related to FMCSA/DOT & MOT(Canada) citations, audits and regulations in the vertical of Hours of service and safety management of the trucking fleets.

Technical Compliance Support Specialist

Jul 2019 - Dec 2020 • 1 yr 5 mos

Responsibilities :- Catering Trucking companies compliance queries related to FMCSA/DOT & MOT(Canada) citations, audits and regulations in the vertical of Hours of service and safety management of the trucking fleets. Email, Chat and Voice Support - Answer inbound inquiries coming through KeepTruckin’s support hotline, live chat feature or support email address during Pacific Standard Time business hours. Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues. System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale