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miracooliam

Miracle O

@miracooliam

Customer Support Specialist

Nigeria
Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Customer Support and Operations professional with 6 years of experience across hospitality, fintech, and banking. I specialize in Airbnb and short-term rental management, guest experience, and virtual assistance. I have hands-on experience supporting 40+ properties using tools like Hostaway and Zendesk to ensure operational excellence.... Lee más

Habilidades

m
miracooliam
Miracle O
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Asistencia general
I will be your airbnb and short term rental virtual assistant
DeUSD 5 / proyectoMás información

Experiencia laboral

HOME

Guest Experience Manager

HOME • Tiempo completo

Apr 2025 - Sep 2026 • 1 yr 5 mos

* Managed end-to-end guest communication and customer support for international guests across multiple short-term rental properties, from pre-arrival through post-stay. * Handled guest enquiries, booking-related requests and issues involving check-ins, smart-lock access, amenities, maintenance and building operations. * Coordinated with operations, maintenance and building management teams to escalate and resolve property and guest issues efficiently. * Supported short-term rental and Airbnb operations, maintaining smooth guest experiences across day-to-day property workflows. * Managed high-volume support requests across multiple communication channels using clear, empathetic and solution-focused communication. * Maintained detailed guest records, support logs and shift handovers to ensure consistent follow-up and operational continuity. * Identified recurring guest and property issues and flagged them to internal teams to support service improvement and guest satisfaction. * Contributed to escalation workflows and SOPs, helping route issues more efficiently and reduce delays in guest support.