Kelly-Anne B

Clinical Care Navigator

NHS • Tiempo completo

Jan 2023 - Present • 3 yrs 6 mos

I work within NHS mental health services, supporting people to access the care, treatment and support they need. My role involves communicating complex psychological and healthcare information in a way that is clear, compassionate and easy to understand while working alongside multidisciplinary teams. Every day I help explain assessments, referrals, treatment pathways, diagnoses and healthcare processes to people experiencing a wide range of mental health challenges. This has given me a deep understanding of how important clear, accessible communication is, particularly when people are feeling overwhelmed or anxious. Alongside my NHS role, I specialise in creating evidence-based psychology and healthcare content for a wide range of audiences. My work includes blog articles, long-form educational content, patient information, handbooks, workbooks, guides, social stories, website content and SEO articles. I enjoy taking complex subjects and turning them into practical, engaging resources that genuinely help people understand difficult concepts. Whether I'm writing for healthcare organisations, educators, businesses or the general public, my focus is always the same: accuracy, empathy and clarity. My experience combines real-world healthcare communication with research, psychology and professional content writing, allowing me to produce content that is both informative and accessible. I am also the creator of Storm Psychology, where I publish evidence-based psychology content that reaches thousands of readers through articles, educational resources and digital content focused on making psychology understandable for everyone.