Milos R

@milos_rados

IT, Network Specialist, Technical Support, Virtual Assistant

Serbia
Inglés, Alemán, Serbio
Parte de la información aparece en idioma inglés.
Sobre mí
Hello, my name is Miloš, I live in Belgrade. I hold the engineering degree and deal with information-communications technologies. After several years of experience in technical and customer support, I joined Fiverr to help clients reach their goals and accomplish their assignments. So, if you need a technical, project, administrative or customer support, do not hesitate to reach out and I will be glad to discuss how I can help with your projects. I am also adaptable, professional, able to demonstrate motivation required to achieve objectives and meet deadlines. Let's connect and work together!... Lee más

Habilidades

m
milos_rados
Milos R
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Diseño de infografías
I will design a network, business, IT or any other type of microsoft visio diagram
DeUSD 10 / proyectoMás información
Soporte técnico
I will create network topology or IT diagram in microsoft visio drawio lucidchart
DeUSD 15 / proyectoMás información

Porfolio

Experiencia laboral

NCR

NCR

Tiempo completo • 12 yrs 7 mos

Technical Specialist

Apr 2019 - Mar 2026 • 6 yrs 11 mos

- Responsible for the extranet connectivity deployment phase of new customer onboarding projects (B2B IPsec VPN implementation, new firewall rule setup, network connectivity testing and troubleshooting) - Supporting other project teams, providing subject matter expertise to customers, partners (IPsec traffic monitoring, analysis, troubleshooting) - Managing customer connectivity-related changes, requests: VPN peer change, security parameter change (IKE version, encryption algorithm, authentication algorithm, PSK, DH group, tunnel lifetime, encryption domain, NAT), FW rule change (firewall rule analysis and addition/removal/update), DR VPN tunnel implementation (for high availability), tunnel decommissioning - Installing software remotely on the endpoints such as SCOs and computer workstations - Escalating the issues to software support, engineering or vendor when required - Participating in conference calls, both internal and external - Project tracking and documentation

Help Desk Specialist

Aug 2013 - Apr 2019 • 5 yrs 8 mos

- Problem identification, analysis, diagnosis and resolution - Answering incoming phone calls, emails or tickets from clients and field engineers, monitoring notification and ticket queue screens and resolving tickets remotely - When no known solution can be identified, responsible for the escalation of issues to other support centers where deeper level skilled personnel are available - Managing incidents to assure contractual SLA's are met - Utilizing Knowledge Systems to identify solutions to known problems and ensuring that solutions provided are successful - 7/24 operations that include weekend support