m
miftadianm

Mifta Dian M

@miftadianm

Senior Data Analyst, Service Measurement Specialist

Indonesia
Indonesio, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Senior Data Analyst with 7+ years of experience in retail analytics, statistical modeling, and automated reporting. What I deliver: • Data Extraction & SQL: Advanced querying and data audit to identify business leakages. • Dashboards: Automated KPI tracking tools and executive-ready reports. • Process Optimization: Root cause analysis and actionable business insights. Let's turn your data into clear, profitable decisions!... Lee más

Habilidades

m
miftadianm
Mifta Dian M
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Consulta de Data Analytics
I will analyze your retail sales and inventory data
DeUSD 15 / proyectoMás información

Porfolio

Experiencia laboral

Private

Private

Tiempo completo • 7 yrs 5 mos

Senior Data Analyst - Service Quality

Sep 2021 - Aug 2026 • 4 yrs 11 mos

Senior Data Analyst & Service Measurement Specialist at PT Midi Utama Indonesia Tbk (Alfamidi). Core expertise demonstrated: • Systems Architecture & Optimization: Led the systems architecture of the corporate helpdesk application, designing structured workflows to reduce resolution times. • Data Governance & Integrity: Oversaw critical management data streams with rigorous validation protocols, maintaining 100% data integrity across departments. • Automated Dashboards & KPIs: Built and deployed dynamic automated tracking tools and dashboards to monitor operational service metrics. • Strategic Decision Support: Translated complex retail performance data into actionable business recommendations for executive leadership

Data Analyst - Service Quality

Mar 2019 - Sep 2021 • 2 yrs 6 mos

Service Quality Representative at PT Midi Utama Indonesia Tbk (Alfamidi). Core expertise demonstrated: • Retail Performance Analytics: Analyzed store sales metrics and end-to-end retail processes to identify operational bottlenecks and enhance customer experience. • Root Cause & Gap Analysis: Conducted systemic data evaluations to identify performance gaps and formulated CAPA frameworks for continuous quality improvement. • Quality Assurance & Resolution: Handled end-to-end investigation and resolution for high-priority service anomalies and operational complaints.