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I edit, rewrite and polish grant drafts
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Contact Center, Customer & Guest Services
Walt Disney • Tiempo completo
Nov 2007 - May 2016 • 8 yrs 6 mos
Helped guests through phone, live chat, and written messages. Explained websites and policies in plain language. Tested new procedures, wrote up the results, and adapted as systems changed. I had room to fix the problem, not just read a script.