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Muhammad Fajar
@mfajarseptianto
Supervisor Contact Center
Indonesia
Inglés, Indonesio
Sobre mí
Hi! I am a Data Analyst and Spreadsheet Specialist dedicated to turning messy raw data into powerful, clear, and automated visual dashboards.
With deep expertise in Microsoft Excel and Google Sheets, I specialize in building custom KPI trackers, fixing complex formula errors, and designing corporate-level reporting systems that save your business time and effort.
Whether you need automated formulas, dynamic charts, or deep data cleaning, I focus on delivering clean, highly accurate, and error-free results. Let’s collaborate to make your data work for your business goals!
Habilidades
Muhammad Fajar
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Panel de datos
I will create a customer service KPI dashboard in excel
Experiencia laboral
Teleperformance
Tiempo completo • 6 yrs 4 mos
Team Leader Contact Center
Aug 2021 - Present • 5 yrs 2 mos
As a team leader, I am tasked with: 1. Fostering good communication with my team members. 2. Providing assistance to agents when they encounter difficulties with cases. 3. Providing daily, weekly, and monthly performance updates to the team and informing them to my superiors. 4. Conducting disputes, using data and based on reality, if there are discrepancies between HR and management data and the performance of my agents. 5. Communicating with superiors and clients and holding my agents accountable for their performance. 6. Guiding and providing solutions to agents so they consistently achieve their monthly KPIs and providing information on the targets they must achieve.
Agent Contact Center
Jun 2020 - Aug 2021 • 1 yr 2 mos
As a Contact Center Agent, my duties include: 1. Handling customer problems based on SOPs 2. Providing solutions to customers and following up if customers have unresolved issues 3. Coordinating with team leaders and other divisions (Tier 2) to escalate cases
