Mercy A

Executive Assistant

YWCA Southeast Wisconsin • Freelance

Jan 2025 - Present • 1 yr 4 mos

I provide dedicated executive support and administrative assistance to the HR team, ensuring smooth daily operations, organized systems, and clear internal communications. My role focuses on supporting HR functions through structured scheduling, documentation, and workflow management, allowing leadership to focus on strategic people initiatives. Key Responsibilities & Impact: • I delivered high-level administrative support across multiple HR functions and daily operations • I managed email communication, ensuring timely responses and follow-ups • I maintained organized file management systems. • I assisted with data entry and database updates, ensuring accuracy and confidentiality • I prepared documents, reports, and draft correspondence for HR-related activities • I maintained professionalism and discretion while handling sensitive information Tools Used: Microsoft Office (Outlook, Teams, Word), Canva.

Airtable Expert | Database Design & Workflow Automation

GBIT Consulting Limited

Sep 2025 - Dec 2025 • 3 mos

I Designed and optimized Airtable databases for CRM development, project management, and data management, ensuring accurate and scalable solutions. Built custom dashboards, reporting views, and workflow automations to streamline process optimization, reducing manual tasks by 40%. Implemented API integrations with tools such as Zapier, Make (Integromat), and Google Workspace to enhance team collaboration and boost productivity. Delivered user-friendly no-code solutions that improved business operations, automated repetitive processes, and provided actionable insights for decision-making.