Dammy M

Conversational AI & Workflow Engineer

Charles Venture

Dec 2025 - Jan 2026 • 1 mo

Engineered intelligent automation workflows using Make.com to connect AI voice systems with business tools such as CRMs, Google Calendar, databases, and messaging platforms. Designed multi-step automation scenarios that triggered actions based on customer responses during live calls. Implemented API integrations to enable real-time data exchange between AI systems and third-party applications. Built logic for lead capture, follow-up automation, appointment confirmations, and status updates. Improved operational efficiency by reducing manual administrative tasks and creating seamless backend processes that ensured accurate data synchronization across systems.

AI Voice Automation Specialist

Cash For Cars

May 2023 - Aug 2023 • 3 mos

Designed and deployed advanced AI voice agents using Retell AI’s real-time voice infrastructure to help businesses automate inbound and outbound communication. Built AI receptionists capable of answering calls, handling FAQs, booking appointments, qualifying leads, and transferring calls when necessary. Developed structured conversational flows to ensure natural, human-like interactions with minimal latency. Optimized voice prompts, fallback handling, and error recovery systems to improve call success rates and user experience. Integrated the voice system with CRMs, calendars, and backend databases to enable real-time data updates, appointment scheduling, and automated call logging. Ensured scalability for handling multiple concurrent calls while maintaining performance and reliability.