Explorar las categorías
Explora
Fiverr Pro
Español
$
USD
Melzie B
@melzie_buctot
Virtual Assistant
Filipinas
Inglés, Tagalo
Sobre mí
Hi! I’m Melzie Buctot, a reliable and detail-oriented Virtual Assistant dedicated to helping businesses stay organized and productive. I provide support in data entry, email and calendar management, appointment scheduling, online research, social media management, Canva design, and customer support. I am committed to delivering accurate, high-quality work with professionalism, creativity, and efficiency. My goal is to help entrepreneurs and businesses save time and focus on growth while I handle their daily tasks smoothly and efficiently.
Habilidades
Melzie B
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistencia general
I will provide expert virtual assistant services for your business
Porfolio
Experiencia laboral
Customer Relations
American Airlines • Tiempo completo
Jan 2024 - Jul 2025 • 1 yr 6 mos
Handled customer relations, email support, and escalations by assisting passengers with travel concerns, booking issues, flight disruptions, complaints, refund inquiries, and service-related concerns. Provided professional and solution-oriented support while maintaining empathy, accuracy, and strong communication in a fast-paced customer service environment. Experienced in resolving escalated cases, managing customer expectations, and ensuring positive customer experiences through effective problem-solving and conflict resolution.
Customer Care Consultant
PNC • Tiempo completo
Sep 2022 - Jan 2024 • 1 yr 4 mos
Provided professional customer support for banking clients by handling account inquiries, online banking concerns, debit card issues, transaction questions, and general account assistance. Worked in a fast-paced environment while maintaining strong communication, accuracy, and customer satisfaction. Experienced in assisting customers through phone and digital support channels while following banking security and compliance procedures.
