Melissa V

Freelance Sales Administration & Client Operations Specialist

Freelance • Freelance

Jun 2026 - Present • 5 mos

Specialist in sales operations and customer relations, supporting entrepreneurs and SMEs in managing their administrative cycles. Responsibilities include account opening, quotes, orders, contracts, deliveries, and invoicing. Ensures rigorous follow-up and smooth communication in multi-stakeholder environments. My areas of expertise include: • Sales Administration / Order Management (ADV): account setup, quotations, order processing, contracts, deliveries and invoicing • Remote Administrative Support: email, document and request management • Sales Support & Lead Follow-up: tracking sales opportunities, following up with existing leads, contacting pre-identified prospects, lead qualification, and customer follow-ups • Operational Coordination: deadline tracking, information sharing and project progress monitoring • Customer Relations: handling requests, communication and ongoing support • Professional FR-EN Translation: translation of administrative, sales and business content • Proofreading & Content Adaptation: spelling and grammar correction, rewriting and content adaptation • Professional Communication FR-EN-ES: written communication and exchanges in French, English and Spanish