MahammadSufiyan

ServiceNow Developer

Cognizant • Tiempo completo

Jun 2023 - Present • 3 yrs 2 mos

Certified ServiceNow Developer (CSA, CAD, CIS-Discovery, CIS-CMDB, CIS-CSM) with 3.5 years of experience in ServiceNow development, platform administration, workflow automation, Service Portal customization, and enterprise integrations across large-scale IT environments. Experienced in implementing and supporting ITSM, HRSD, CSM, ITOM, CMDB, Service Catalog, Knowledge Management, Service Portal, and Now Assist solutions aligned with ITIL best practices. Skilled in designing scalable ServiceNow applications that improve operational efficiency, streamline business processes, and enhance employee and customer experiences. Strong expertise in ServiceNow development including: Flow Designer & Workflows Business Rules, Client Scripts, UI Policies & UI Actions Script Includes & Glide Scripting Record Producers, Catalog Items & Order Guides ACL Security & Role-Based Access Control Service Portal Development & Custom Widgets Reports, Dashboards & Performance Analytics App Engine Studio & Low-Code Development Hands-on experience integrating ServiceNow with enterprise platforms using REST and SOAP APIs, including Jira, Salesforce, Microsoft Teams, Kafka, LDAP, and Active Directory, enabling seamless data synchronization and automated business workflows. Proficient in CMDB administration, Discovery integrations, CI lifecycle management, relationship mapping, CI normalization, and CMDB Health improvements to support enterprise configuration management and impact analysis. Experienced in developing self-service solutions, approval workflows, SLA management, notifications, onboarding processes, customer and HR case management, and operational reporting to improve service delivery and business outcomes. Skilled in Agile/Scrum methodologies with a proven track record of delivering scalable, high-quality ServiceNow solutions from requirements gathering through deployment and production support. Core Skills ServiceNow, ITSM, HRSD, CSM, ITOM, CMDB, Service Portal.