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md_sufiyan21

MahammadSufiyan

@md_sufiyan21

ServiceNow Developer

India
Inglés, Telugu, Hindi
Parte de la información aparece en idioma inglés.
Sobre mí
I am a Certified ServiceNow Application Developer (CAD) and Certified System Administrator (CSA) with nearly 3 years of hands-on experience delivering end-to-end ServiceNow solutions for global clients. From initial requirements gathering to deployment and ongoing support — I handle the full lifecycle. My expertise spans Incident Management, Change Management, Service Catalog, Workflow Automation, API Integrations, and Platform Administration.... Lee más

Habilidades

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md_sufiyan21
MahammadSufiyan
desconectado • 
Tiempo medio de respuesta: 1 hora

Revisa mis servicios

Escritura de scripts
I will develop servicenow catalog items, workflows, and automation scripts
DeUSD 5 / proyectoMás información

Porfolio

Experiencia laboral

Cognizant

ServiceNow Developer

Cognizant • Tiempo completo

Jun 2023 - Present • 2 yrs 11 mos

Job History : ServiceNow Developer | Cognizant (Client: Cotality) Developed and customized ServiceNow modules including Incident, Change, and Service Catalog. Implemented workflows, business rules, client scripts, UI policies, and integrations to automate business processes. Managed platform administration including user roles, ACLs, data management, and system configurations. Worked in an Agile/Scrum environment, actively participating in sprint planning, daily stand-ups, and retrospectives. Collaborated with cross-functional teams and stakeholders to gather requirements and deliver scalable solutions. Provided ongoing support, troubleshooting, and enhancements to ensure system performance and stability. Achievements : Demonstrated strong expertise in ITSM modules and ServiceNow best practices. Improved workflow efficiency by 30%+ through automation. Achieved high SLA compliance across incident and request management. Handled multiple tickets and enhancements per sprint cycle. Delivered end-to-end ServiceNow solutions, including development, customization, and administration. Automated business workflows, reducing manual effort and improving overall process efficiency.