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mbola_sitraka

Mbola R

@mbola_sitraka

BPO and Banking Quality Assurance KYC Compliance Analyst

Madagascar
Malgache, Francés, Inglés
Parte de la información aparece en idioma inglés.
Sobre mí
Hi! I’m Sitraka, a Quality Assurance Specialist and KYC Compliance Analyst with extensive hands-on experience in BPO, banking back-office operations, and customer service optimization. I help financial institutions, fintechs, and customer-centric businesses maintain high operational standards, streamline processes, and ensure regulatory compliance.... Lee más

Habilidades

m
mbola_sitraka
Mbola R
desconectado • 

Revisa mis servicios

Éxito del cliente
I will do customer support quality assurance or kyc compliance check
DeUSD 20 / proyectoMás información

Experiencia laboral

ADM_VALUE

Quality and Training Manager

ADM VALUE • Tiempo completo

Jun 2025 - Aug 2026 • 1 yr 2 mos

Responsible for quality and performance monitoring, including KPI tracking (quality, productivity), audits, reporting, and calibration sessions. Manages resources and schedules, including leave administration and attendance tracking. Leads training engineering by designing educational modules and conducting initial and continuous training for individual progression. Drives continuous improvement through gap analysis and operational process optimization.