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Maryann
@marykelyn
Level 2
Virtual Assistant and Customer Support
Nigeria
Inglés
Sobre mí
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
Habilidades
Maryann
USD 10/hora
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistencia general
I will provide virtual assistant for admin support
Atención al Cliente
I will provide customer service for your business
¿Quieres trabajar por horas?
Dile a Maryann qué necesitas.
USD 10
/
horaPorfolio
Experiencia laboral
Technical Customer Support
Credit Veterans • Freelance
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
29 Reseñas
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Desglose de calificaciones
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1-5 de 29 reseñas
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Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
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Excellent to work with, would definitely rehire. Great attention to detail.
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