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Maryann
@marykelyn
Level 2
Virtual Assistant and Customer Support
Nigeria
Inglés
Sobre mí
I help Ecommerce business and remote teams deliver real-time support that keeps customers loyal and revenue flowing.
For the past 4 years, I’ve handled everything from chat/email queues and order issues to Klarna disputes, warranty claims, and pre-sale questions, while keeping communication clear, and on-brand. I work independently, respond quickly, and take full ownership so your team can focus on growth.
What I’m great at:
Customer Care that feels human: Empathetic, solution-first replies that de-escalate tense moments and turn unhappy users into fans.
Let’s connect today.
Habilidades
Maryann
USD 10/hora
desconectado •
Tiempo medio de respuesta: 1 hora
Revisa mis servicios
Asistencia general
I will provide virtual assistant for admin support
Atención al Cliente
I will provide customer service, customer support for your business
¿Quieres trabajar por horas?
Dile a Maryann qué necesitas.
USD 10
/
horaPorfolio
Experiencia laboral
Technical Customer Support
Credit Veterans • Freelance
Dec 2024 - Jan 2026 • 1 yr 1 mo
• Walk clients through reading credit reports across all three bureaus; explain score differences (model/timing), and set expectations (30–45-day bureau response windows). • Guide clients through IdentityIQ/SmartCredit setup and monthly refresh; capture PDFs/screenshots with current report dates to support disputes. • Collect and verify dispute documentation (photo ID, proof of address, settlement letters); ensure secure handling and accurate association with the client record. • Initiate/support address corrections and personal-info updates; request removal of obsolete/incorrect addresses to reduce mixed-file risks. • Handle payment questions, failed renewals, and plan changes; coordinate with billing to prevent service gaps and keep clients informed.
29 Reseñas
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Desglose de calificaciones
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- Calidad de la entrega
- Valor de la entrega
1-5 de 29 reseñas
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londoner6
Cliente recurrente
Irlanda
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londoner6
Cliente recurrente
Irlanda
Maryann delivered above expectations was a pleasure to work with highly recommend and will work with her again. Sharon
Útil?
creativeatty
Cliente recurrente
Estados Unidos
Excellent to work with, would definitely rehire. Great attention to detail.
Útil?
stanbuz
Estados Unidos
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connytwomey
Estados Unidos
Maryann understood the assignment well and delivered results quickly.
Útil?
