Marwan

Salesforce Developer

PT iForte Solusi Infotek • Tiempo completo

Feb 2024 - Present • 2 yrs 5 mos

- Developed and maintained the Salesforce system to support internal business needs, including handling system errors, project development, and managing change requests or new feature implementations. - Utilized Field Service Lightning (FSL) modules to manage customer technical installation processes, including tracking technician tasks and providing real-time status reports. - Automated business processes using Flow Builder, such as creating contract reminders, automatically updating order statuses, and implementing case escalation processes, improving team efficiency. - Developed a custom automated invoicing system in Salesforce that generates monthly bills based on internet products selected by customers, with predefined pricing. The system integrates with a payment gateway connected to partner banks to generate a Virtual Account (VA) number for each transaction. Invoices, along with the corresponding VA numbers, are then automatically sent to customers via email, ensuring a smooth and efficient billing and payment process. - Designed and implemented custom email automation for customer communications, including status change notifications and contract document delivery. - Delivered Salesforce Administrator solutions, such as configuring report dashboards, managing users, and setting up system security to comply with company policies. - Actively participated in the implementation of new features, successfully completed on schedule, and enhancing platform stability. - Worked within an Agile environment using 2-week sprints and Jira for task management and planning. Regularly joined sprint planning sessions to prioritize and assign tickets, ensuring delivery of user requests in a timely and structured manner.

Salesforce Developer

SigmaTech • Tiempo completo

Nov 2022 - Feb 2024 • 1 yr 3 mos

Worked on a one-year contract as a Salesforce Developer and was placed at a client, PT iForte Solusi Infotek. The work handled includes Support System, Develop System, Testing, Maintaining Code System for Internal Support, and user requests to make it easier to use the system. The modules used here are Sales Cloud, Service Cloud, and Field Service Lightning. While working here, I have solved many issues that were problems while users were using Salesforce. such as creating an email reminder contract 3 months before it ends using schedule flow, printing a pdf agreement of Work Order details from the user to be signed by the customer using Visualforce Page.

Technical Support Salesforce

PT Total Cloud Solutions • Tiempo completo

Oct 2020 - Oct 2022 • 2 yrs

Worked on the full Software and Automation Development life cycle from gathering requirements to Building, Testing, and Maintaining code for an internal Support and Delivery Company. I'm on the support team. The project I am working on is : 1. Annual Support Maintenance Marquee : - Development Migration from Classic View to Lightning Experience View and etc. - Create Apex Trigger and Test Class for Joining Date Automation in Object Account 2. Annual Support Maintenance Telkomsel : - Examples Bulk Update Record Object using Dataloader - Create Automation Record Triggered Flow Change Owner when Create Order, and etc. 3. Annual Support Maintenance Save The Children : - Examples Create Custom Screen Flow Object Case Details and Contact Details in Messaging Session - Create Custom Report to Check Case Milestone Closed, Violation and Dashboard Chart 4. Annual Support Maintenance Tiket.com : - Examples Create Visualforce Page Coaching Form and Test Class Controller for Quality Control Agent 5. Telkomsel - Tadex : - Development From Input Tadex using Screen Flow Builder - Create Custom Lead Conversion using Apex Class and Test CLass, etc. 6. Loyalty System & SLA Tiket.com : - Examples Create Entitlement and Milestone etc