
Maruf Hasan
I will find cheapest freight rates from China to Bangladesh LCL FCL Air
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Experiencia laboral
Senior Executive Customer Service
Consulting • Tiempo completo
Mar 2022 - Present • 4 yrs 2 mos
Senior Executive Customer Service | Apr 2022 - Present Key Responsibilities & Achievements: 1. Managed B2B client communication for international freight & logistics operations between China-Bangladesh route. 2. Handled 100+ shipments monthly including LCL/FCL coordination, customs documentation, and delivery tracking. 3. Resolved client queries related to shipping costs, HS codes, C&F charges, and port clearance at Chittagong Port. 4. Coordinated with Chinese suppliers, shipping lines, and BD customs agents to ensure 98% on-time delivery. 5. Reduced client shipping cost by 25-30% through rate negotiation with freight forwarders and consolidators. 6. Maintained 4.9/5 client satisfaction rating by providing real-time shipment updates and proactive problem solving. Expertise: China-BD Trade, Freight Forwarding, Customs Clearance, Supply Chain Management, B2B Negotiation.