Martin N
Network Infrastructure Engineer
Habilidades
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Experiencia laboral
Network Operations Engineer (Global Consultant)
Inmarsat Maritime
Dec 2021 - Apr 2022 • 4 mos
Monitored and maintained critical satellite connectivity infrastructure supporting global maritime and aviation clients in a 24/7 NOC environment. • Incident response & triage: Investigated and resolved Layer 1-3 connectivity faults (Tx/Rx signal loss, congestion, handover failures) for ships and aircraft, often under time pressure for VIP or mission-critical clients. • BGP & routing analysis: Used BGP monitoring tools to assess Signal-to-Noise Ratios and detect degradation before it impacted service availability — developing pattern recognition for network anomalies. • Service continuity: Coordinated complex satellite handovers with minimal client disruption, managing inter-team communication across live incidents. • Security-adjacent scope: Operated within a regulated, defence-adjacent environment handling sensitive connectivity for clients with strict uptime and integrity requirements.
Help Desk Technician
Fujitsu • Tiempo completo
Feb 2020 - Jan 2022 • 1 yr 11 mos
Provided 1st line technical support within a Ministry of Defence environment. Managed IT incidents and service requests via ticketing systems for Windows devices and Microsoft applications. Followed strict government security procedures and assisted users remotely to meet SLA targets in a fast-paced environment.