Marketbyfreya

ClickUp & ProofHub Project Management Consultant

Upwork • Freelance

Jun 2026 - Present • 1 mo

Helped businesses improve productivity and team collaboration by implementing and optimizing project management systems using ClickUp and ProofHub. Specialized in workspace setup, task automation, workflow design, team onboarding, process optimization, dashboard creation, and project tracking systems. Built structured project environments that improved communication, accountability, and delivery speed across teams. Integrated project management tools with CRMs, automation platforms, and business systems to streamline operations and reduce manual coordination. Successfully supported agencies, startups, and service-based businesses in managing projects more efficiently and scaling their operations through organized digital workflows. Skills ClickUp, ProofHub, Project Management, Task Management, Workflow Design, Productivity Systems, Team Collaboration, Process Optimization, Dashboard Setup, Project Tracking, Automation Integration, Business Operations, Workflow Automation, Team Onboarding, SaaS Tools, CRM Integration, Digital Organization, Operations Management, Remote Team Management Industry Technology, Marketing & Advertising, SaaS, Professional Services, Education, Consulting, Real Estate, Healthcare, Startups, Agencies

Customer Journey Mapping & Buyer Persona Specialist

Microsoft • Freelance

May 2026 - Present • 2 mos

Helped businesses understand their customers better by developing detailed buyer personas and customer journey maps that improve marketing, sales, and product strategy. Specialized in audience research, customer behavior analysis, segmentation, user journey mapping, conversion path optimization, and marketing funnel strategy. Created clear customer profiles that define pain points, goals, motivations, and decision-making patterns. Designed end-to-end customer journeys that help businesses improve engagement, increase conversions, and optimize touchpoints across websites, ads, email campaigns, and sales funnels. Supported startups, agencies, and service-based businesses in building data-driven strategies that enhance customer experience and business growth. Skills Customer Journey Mapping, Buyer Persona Development, Audience Research, Customer Segmentation, Marketing Strategy, Funnel Optimization, Conversion Strategy, User Behavior Analysis, Data-Driven Marketing, CRM Insights, Customer Experience (CX), Digital Marketing Strategy, Lead Nurturing Strategy, Sales Funnel Design, Market Research, Content Strategy, Analytics, Customer Retention Industry Marketing & Advertising, SaaS, eCommerce, Technology, Professional Services, Coaching & Consulting, Education, Healthcare, Financial Services, Startups

Brand Strategy & Customer Experience Consultant

Microsoft Office • Freelance

Jan 2026 - Present • 6 mos

As a Brand Strategy Consultant, I helped businesses define their brand identity, buyer personas, and customer journey maps to improve marketing performance and customer engagement. I conducted market research, audience analysis, and competitor assessments to develop strategic marketing plans that align with business goals. My work involved designing customer journey frameworks that guide prospects from awareness to purchase through targeted messaging and marketing campaigns. By developing strong brand positioning and customer experience strategies, I helped businesses build trust with their audience and improve long-term brand loyalty.